❓ Frequently Asked Questions
Do you have ISO 9001 or ISO 13485?
Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
What is your standard delivery time?
Generally, it is 15-30 days if the goods are in stock. For non-stock items, it ranges from 30-60 days depending on the quantity.
Which shipping modes do you offer?
Normally we ship via DHL Express or other postal services upon specific client request.
Do you provide samples?
Yes, we can offer samples, though there is an additional charge for sample products.
What is the return policy for defective goods?
For any defective products, please provide photo confirmation, and we will arrange for a replacement.
Can you provide customized packaging?
Yes, customized packing design services are available to meet specific client requirements.
Blutree Orthopedic Implants
