💬 Frequently Asked Questions
What payment methods are accepted?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the available delivery options?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does delivery usually take?
In-stock items are generally shipped within one week. For non-stock items, the lead time is typically 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from the warranty.
Can you handle customs clearance for international orders?
We offer different solutions based on your experience. We can either ship via standard international express if you handle clearance, or provide a door-to-door service where we take care of customs and taxes.
What certifications do the instruments carry?
Our instruments are manufactured to high standards and carry CE, FDA, and ISO13485 certifications.